We want you to be completely satisfied with Product Score. We offer a fair 14-day refund policy on first-time subscriptions, subject to reasonable credit utilization safeguards.
01. 14-Day Satisfaction Guarantee
If you subscribe to a paid tier (Starter or Pro) for the first time and find that Product Score does not meet your ecommerce research needs, you may request a 100% full refund within 14 calendar days of your initial transaction date.
This guarantee applies exclusively to first-time subscription orders and does not apply to subsequent recurring renewal months.
02. Refund Eligibility & Fair Use Guardrails
Because Product Score incurs real, immediate cloud computing, scraping proxy, and LLM inference expenses with third-party vendors for every research job executed, refunds are subject to our Fair Use Threshold:
You submitted your request within 14 days of your initial purchase AND you have consumed no more than 20% of your plan’s allocated monthly search credits (e.g. 3 searches on Starter, or 30 searches on Pro).
Accounts that have consumed more than 20% of their monthly search credits, downloaded mass CSV data exports, accessed live Agency API keys, or accounts that violated our Acceptable Use Policy.
03. How to Cancel Your Subscription
You can cancel your subscription at any time with zero friction or cancellation fees:
- Log in to your Product Score account.
- Navigate to your Profile & Account Settings page.
- Locate the Current Plan & Subscription card.
- Click Manage Subscription / Cancel Auto-Renewal.
- Confirm your cancellation.
Once cancelled, your paid features, scoring formulas, and remaining search credits remain fully active until the final day of your current billing period. You will never be billed again.
04. Research Credit Balances & Renewals
Monthly plan research credits (e.g. 200 searches on Pro) are granted on your monthly renewal date and expire at the end of each billing cycle. Unused monthly search credits do not roll over.
If you downgrade your plan to Free upon renewal, your historical research records and saved products will remain intact in your dashboard, but search capabilities will revert to Free tier limits.
05. Chargebacks & Payment Disputes
We encourage you to contact our customer billing team at [email protected] before initiating a formal bank chargeback. In almost all cases, our team can resolve subscription confusions, billing duplicate queries, or refund requests within 24 hours.
Filing an unjustified chargeback without contacting our support first may lead to permanent termination of your account and suspension of your API access.
06. How to Request a Refund
To submit an official refund request under our 14-day policy:
Send an email to [email protected] with the subject line Refund Request - [Your Registered Email].
Please include:
- Your registered account email address.
- Your subscription plan (Starter or Pro).
- A brief description of why the tool did not meet your expectations (this helps us improve).
Approved refunds are processed back to your original payment method within 3–5 business days.